News

Tenants are set to be benefit from a new partnership between Flagship Group and software firm Totalmobile.

The partnership will give the east of England's largest social housing provider access to cutting-edge tools to be used by Flagship Services staff when dealing with work assignments at homes managed by the group's three housing associations - Victory Home, Newtide Homes and Samphire Homes. 

The tools will allow will tenants to stay informed when technicians are en route, on site, and when the job is completed - reducing travel time, fuel costs and emissions.

Claire Wright, Flagship's director of digital and customer experience, said: “It is essential for our teams to have the right technology in place to meet our strategic objectives.

"Totalmobile, as a cloud-based software solution, offers capabilities that align with our plans to provide an easy-to-use platform for our workforce and enhance our services to our tenants.

"This will improve efficiencies across the business and, importantly, simplify access to our services for our tenants, making it easier for them to contact us and do business with us and contribute to our vision of addressing the housing crisis in the region.”

Totalmobile's software can be used for work order management, workforce scheduling, mobile working and field service intelligence, allowing Flagship to to streamline its operations, enhance its visibility and improve efficiency in the management and delivery of work.

David Webb, Totalmobile's managing director of property and facilities management, said the partnership would "revolutionise" Flagship's service delivery for its 32,000 homes. 

Mr Webb said: “We are delighted to partner with the Flagship Group and form part of their digital transformation journey. Integrating our technology will enable the team at Flagship Group to transform operations across the business and will offer increased visibility into their field service operations.

"This will ultimately improve first time fix rates and look to result in operational efficiencies, improved employee engagement and customer satisfaction using our platform.’’