This website is owned and managed by Flagship Housing Group Limited, trading as Flagship Group. For the purpose of these Terms and Conditions, Flagship Housing Group Limited will be referred to as Flagship Group.

By using the site you are accepting the following terms and conditions:

Linking to the Flagship Group website
Please ask permission to link directly to pages on our site by contacting our Communications Team explaining how and why you wish to use the material. Please include your name, organisation, telephone number and email address when emailing your enquiry.

Linking by Flagship Group to external sites
We are not responsible for the content or reliability of linked websites and listing should not be taken as an endorsement of any kind. We have no control over the availability of linked pages. However, please inform us of any broken links by email.

We will try and make our website available but we cannot guarantee uninterrupted access to it, or any of the sites it links to. We cannot accept responsibility for any damages which arise from the loss of use of this information.

We make every effort to virus check the information made available on this site. Flagship Group will not accept responsibility for any loss or damage that may occur from use of information on this site or downloaded material.
We recommend users re-check all downloaded materials with their own virus checking software. Flagship excludes all liability for contamination or damage caused by any virus or electronic transmission.

Whilst Flagship Group makes every effort to keep this website up to date, we make no representations or warranties, either expressed or implied, as to its accuracy.
Flagship Group and our subsidiaries, our suppliers and other parties involved in providing information on this site will not accept liability for any direct or indirect damages arising from its use.
Flagship Group provides links to other websites as a service to our visitors, but we do not accept any responsibility for the content or suitability of these sites.


The material featured on this site is the copyright of Flagship Group unless otherwise indicated. It may not be reproduced in any form unless authorisation is obtained from our Communications Team. You may only download material for your personal use, private study, research or in-house use. You must not copy, distribute or publish any material from this website unless formal permission is obtained. You must not make any alterations or additions to information on this site.

Data Protection

Flagship Housing Group Limited, trading as Flagship Group, is registered under the Data Protection Act 1998 to hold information about you. 

This can include your name and address, your ethnic origin, a health condition and other information that is relevant to your application for housing, managing your tenancy or providing you with advice and support. We will hold your data securely whilst you hold a tenancy with us and for six years after your tenancy has terminated.

We may in some circumstances share your personal information with other agencies or organisations. This includes local authorities, contractors, the police and any other organisation with whom we work where the law allows. For example, we may share information with a local authority for the purposes of processing your Housing Benefit claim or let a utility company know who is living in a particular home or share information for data matching to prevent fraud.

We may also use the information you provide to undertake research and to report statistics to the HCA, local authorities and other government agencies. We will always present research findings and statistics anonymously so that no individual can be identified.

The Data Protection Act is changing and the new General Data Protection Regulation GDPR comes into effect from 25th May 2018.  In preparation for these changes we are advising our customers of their new and enhanced rights.  And how to access those rights.

Please follow this link for further information.

Our Data Protection Policy outlines our approach to data protection in full. If you require any further information on this matter please contact us. For independent advice please contact an appropriate agency such as the Citizens Advice Bureau or the Information Commissioners Office.