Regulator of Social Housing

To ensure we’re meeting the highest standards possible, we’re regulated by the Regulator of Social Housing (RSH). Following an in-depth assessment from the RSH, the Group retained its G1 (governance) and V1 (financial viability) rating, recognising our resilience, high-performance and ability to manage risks.

Payment Performance Information

Payment performance data published in accordance with Public Contracts Regulations 2015 (PCR)

Financial Year Proportion of valid & undisputed invoices paid within 30 days in accordance with regulation 113 The amount of interest paid to suppliers due to a breach of the requirement in regulation 113
  2017/2018   89.73%   nil
  2018/2019   92.22%   £22,564
  2019/2020  87.27%  £39,166

Tender opportunities

The Group’s procurement activities are bound by both its own Financial Regulations and the Public Contracts Regulations 2015 (PCR) to ensure equal treatment in tendering for new contracts.
Tender opportunities above PCR threshold are advertised on the Crown Commercial Service UK Government Contracts Finder website.


At Flagship Group we have a zero-tolerance policy towards fraud. Any reports of actual or suspected fraud will be taken seriously. 

As well as this, we also have a policy in place for anti-fraud bribery. Similar to our other policies, any reports of this will be taken very seriously. 


At Flagship Group, we encourage people to report anyone neglecting their duties or illegal goings-on. We will handle the report professionally and with complete confidentiality. 

Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of the business. Our Anti-Slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships

Read our modern slavery statement here

General Purchase Orders - Terms and Conditions

We use an electronic purchase order system which allows our teams to provide purchase orders directly to suppliers. Unless otherwise stated, all purchase orders are issued subject to our Terms and Conditions available here. Please note that for purchase orders placed with suppliers appointed under a specific Flagship contract, the terms and conditions of the relevant contract agreement shall take precedence.

Reasonable Adjustment to Services Policy

As a social housing provider, we have a responsibility to eliminate discrimination, ensure equality of opportunity and promote good relations between people that have protected characteristics.

Unacceptable Behaviour Policy

Our aim is to provide you with outstanding customer service, and it is important that both our customers and staff are treated with respect. Whether it’s via phone, email or face to face in our offices or your home, we aim to treat you courteously at all times.

Flagship Housing Group Limited, trading as Flagship Group, is registered under the Data Protection Act (1998) and will only process data according to our stated purpose under that registration.

Registered Office: 31 King Street, Norwich, Norfolk NR1 1PD

Regulator of Social Housing: Reg. No 4651

Co-operative and Community Benefit Societies Act 2014: Reg. No 31211R

National Housing Federation Member. An Exempt Charity.


At Flagship Group, we take complaints very seriously and do our best to make things right.