The Flagship Group is regulated by the Homes and Communities Agency (HCA).

The HCA ensures we are meeting the standards it sets – that we are well governed and financially viable. We have achieved the rating of G1 for Governance and V1 for Viability – the highest ratings a housing association can achieve. 

Payment Performance Information

Payment performance data published in accordance with Public Contracts Regulations 2015 (PCR)


Financial Year Proportion of valid & undisputed invoices paid within 30 days in accordance with regulation 113 The amount of interest paid to suppliers due to a breach of the requirement in regulation 113
  2015/2016   91.16%   nil
  2016/2017   90.48%   nil


Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of the business. Our Anti-Slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships

Read our modern slavery statement here

General Purchase Orders - Terms and Conditions

We use an electronic purchase order system which allows our teams to provide purchase orders directly to suppliers. Unless otherwise stated, all purchase orders are issued subject to our Terms and Conditions of Purchase 2015 available here. Please note that for purchase orders placed with suppliers appointed under a specific Flagship contract, the terms and conditions of the relevant contract agreement shall take precedence.

Group structure

Flagship Housing Group Limited, trading as Flagship Group, is registered under the Data Protection Act (1998) and will only process data according to our stated purpose under that registration.

Registered Office: 31 King Street, Norwich, Norfolk NR1 1PD

Homes and Communities Agency: Reg. No 4651

Co-operative and Community Benefit Societies Act 2014: Reg. No 31211R

National Housing Federation Member. An Exempt Charity