Flagship's Board has overall responsibility for setting strategic goals and monitoring performance against those goals.
Our Board of Directors is made up of Non-Executive Directors, the Chief Executive, the Deputy Chief Executive, the Chief Financial Officer and the Chief Strategic Officer. It meets on a regular basis throughout the year. Our Operations Board has responsibility for implementing strategies set by the Flagship Board and for overseeing the day to day operations.
Board of Directors
Peter was appointed as a Flagship Non-Executive Director in October 2016 and appointed the Group’s Chair in November 2017, leading the board in its strategic role. Previously, he was Managing Director of Norse Commercial Services and main board Director of the Norse Group. Before leading on the establishment and successful growth of Norse Commercial Services, he was Managing Director of Norfolk County Services. Peter is also an active member of the CBI.
Appointed to the Flagship board in January 2019, Philip grew up in Norfolk and graduated from Southampton University with a degree in geography.
His professional career was in local government, where he worked in London, West Sussex, Hampshire and Norfolk. His roles spanned housing, community services and corporate management before he became Chief Executive at two district councils. He has led a number of local authority peer reviews and latterly has worked as an associate of the East of England Local Government Association on projects ranging from recruitment to strategic waste management.
He is a Fellow of the Chartered Institute of Housing and was previously a board member of Raglan Housing Association from 1997 to 2010. Philip has been a non-executive director of Victory Housing Trust since 2013 and was Chair from 2015 to 2019. He is also the Chair of both RFT and Gasway Boards.
Appointed on 1 May 2015, Rob worked as a partner with one of the ‘big 4’ accountancy firms for over 20 years, leading the public sector audit team for the South East of England. Rob has extensive experience and knowledge of a wide range of organisations including social housing, the police, local government and the NHS. A qualified accountant, he has detailed understanding of financial management and control. In addition to his Board role, Rob is chair of the Audit Committee.
Paul was appointed as Non-Executive Director of Flagship in April 2013. Paul became the Senior Independent Director in May 2013. Paul trained as an actuary and economist but later became involved in financing energy projects in many parts of the world. He worked for a number of international banks before joining a UK Merchant Bank in the early 1990s where he was involved in Private Finance Partnership projects. He later became a Managing Director of a US Bank. Paul has held Non-Executive Director positions within the NHS, as well as other voluntary positions.
Doris was appointed as a Flagship Non-Executive Director in January 2019. She is a Chartered Accountant and graduate of University of Durham with an honours degree in Economics. She has a particular interest in governance and applying her business experience to support charities, having served on a number of charities boards and school governing bodies around the UK. She is a lay member of the governing body for North Norfolk Clinical Commissioning Group and Chairs their Audit, Conflict of Interest and Remuneration Committees.
Peter was appointed as Flagship Non-Executive Director in January 2019 and is a retired consultant specialising in mergers and acquisitions for the UK and Middle East. He has held Board positions in asset management and investment banking and has more than 30 years’ business experience. He is a Chartered Accountant and Corporate Treasurer and is a graduate of Newcastle Upon Tyne University with an honours degree in Economics & Politics.Peter also has a number of other Non-Executive Directorships in not-for-profit and commercial organisations.
Stephen was appointed as a Flagship Non-Executive Director in January 2020. Since stepping down as Chief Executive of The Havebury Housing Partnership in 2010 he has acted as a business consultancy focusing on housing and community issues utilising his 50 years experience in the social housing sector and homelessness services. In addition, he currently chairs Emmaus Suffolk and undertakes work for Cambridgeshire County Council’s Adoption Service. Prior to his role at Havebury he held a number of senior posts in Local Government and served as a Principle Policy Advisor to the Local Government Association and as a member of the Chartered Institute of Housing’s National Council. He was also a Governor at West Suffolk College, an External Examiner at Anglia Ruskin University and a trustee of Workwise a mental health charity.
Matthew was appointed as a Flagship Non-Executive Director in January 2020. He has extensive experience in the housing sector, after working with three different housing associations. Matthew is currently the Executive Director of Finance at Letchworth Garden City Heritage Foundation.
Carole was appointed as a Flagship Non-Executive Director in January 2020. Carole is Senior Independent Director at East Suffolk and North Essex NHS Foundation Trust and also runs a consultancy and provides coaching to senior leaders, as well as support with sensitive mediations and investigations. Prior to setting up her business, Carole spent 35 years in the public sector, working in senior positions in local government and as a chief executive in the NHS, where she led financial recovery and service improvements across Suffolk.
David was appointed CEO of Flagship in 2008 previously holding the position of Deputy CEO since it formed in 1998.
He leads the Executive Team and is responsible for implementing board strategy and building a culture of continuous improvement. David has over 35 years’ experience in social housing, working with large housing organisations in senior leadership and board roles.
Deputy Chief Executive
Helen is responsible for the Flagship Centre of Excellence, a team encompassing HR, Learning and Development, Marketing and Communications and Integration. Her focus is on business improvement and enhancing the digital offering for customers.
Chief Strategic Officer
John Archibald joined Flagship in January 2019 following the negotiated partnership with Victory Housing Trust where he was CEO for 13 years.
As well as serving as one of four Flagship Group Executive Directors, his functional responsibilities include asset management, RFT, Gasway, strategic partnerships and health and safety.
Having started a career in corporate finance with the HSBC bank, John joined the not for profit sector in 1992. He has been involved in delivering three successful mergers and is Chairman of the charity Voluntary Norfolk.
Chief Financial Officer
David’s portfolio includes Finance, Treasury, Business Planning, IT, Business Growth, Legal and Governance.
Director of Legal and Governance
Ed leads on legal services, governance, safeguarding and health and safety. He is also responsible for anti-fraud arrangements.
Director of Group Finance
Jonathan is responsible for leading the business on strategy, cost improvement and financial reporting.
Director of People and Workplaces
Lisa leads the Human Resources, Learning & Development, Facilities and Business Improvement Teams. Her focus is to recruit, retain, develop and engage our people, enabling them to reach their full potential to deliver outstanding services to our customers.
Managing Director of Flagship Developments
Tony is responsible for the development and acquisition of new homes for Flagship Group across all tenures, together with the establishment of the Flagship Homes brand within the market sale sector.
Director of Communications & Integration
Lorna is responsible for leading, developing and executing the communication strategy for the Group; and for leading the management of the integration process through the pre- and post-MandA lifecycle including: benefits tracking, reporting, risk and issue management and stakeholder management.
Director of Customer Engagement & Insight
Jo leads the Customer Insight, Customer Engagement, and Call Centre Teams. Her focus is to ensure that we achieve the very highest levels of service to our customers. Jo started her career in Hospitality and Retail, and then joined the Housing sector in 2006. Her previous role was as Corporate Services Director for Victory Housing Trust which joined the Group in January 2019.
Director of Business Growth
Andrew’s responsibility is to lead, develop and deliver Flagship’s business growth strategy, and to identify areas for business growth and change as we understand how markets are changing.
In addition, Andrew holds the portfolio for market rent properties and student accommodation.
Director of Asset Management
Stephen is responsible for leadership of the Strategic Asset Management team which seeks to maximise asset performance. Stephen previously worked for Victory Housing Trust as Deputy Chief Executive with responsibility for Asset Management, Development, Finance and IT. He joined Flagship in January 2019. Stephen is a Chartered Accountant having qualified with Deloitte in Cambridge and has worked in the financial services industry across the Midlands and East of England before joining Victory in 2006.
Director of IT & Systems
As a hands-on leader and workplace coach, Matt drives on the digital transformation programme, with a purpose to help business leaders automate, accelerate and re-engineer their service offering.
Director of Policy and Projects
Jo leads the organisation’s response to changes in national and local housing policy, campaigns, and projects such as our later living strategy.
Director of Projects & Procurement
Paul is responsible for strategic leadership on procurement to enable the delivery of our ambitious business agenda. He also has responsibility for strategic finance related projects such as finance transformation and delivery of our pensions strategy. Paul’s previous role was Finance Director of Victory Housing Trust which joined the group in January 2019
Managing Director of RFT Services
Warren spent 15 years working in the housing sector for both regional and national contractors before joining RFT Services as Operations Director. Warren is now responsible for leading RFT in the successful delivery of Housing Property Services to Flagship Group’s customers and clients.
Managing Director, Gasway Services
Nick has over 25 years experience working as a contractor in the housing sector. Nick joined the Flagship Group in 2016 and has the responsibility for all group heating services. Nick has been with Gasway Services for 9 years and successfully leads Gasway Services in the private sector in addition to the group work that Gasway undertake.
Managing Director of Suffolk Housing
Marie-Claire is responsible for leading and developing the strategic priorities and plans for Suffolk Housing; ensuring the delivery of outstanding customer service and a comprehensive and expanding range of services to meet identified needs and aspirations.
Managing Director of Flagship Homes
Sam is responsible for leading and developing the strategic priorities and plans for Flagship Homes; ensuring the delivery of outstanding customer service and a comprehensive and expanding range of services to meet identified needs and aspirations.
Managing Director of Victory Housing Trust
Adrian is responsible for leading and developing the strategic priorities and plans for Victory Housing Trust; ensuring the delivery of outstanding customer service and a comprehensive and expanding range of services to meet identified needs and aspirations.