We are obsessed with delivering the very best service and to do that we need to continuously improve what we do and how we do it. We call this the Flagship Way.

The Flagship Way is the way we do things around here, it's a model we follow that enables us to keep relentlessly improving performance for our customers and our business.

Watch our video to find out what it's all about.

Understand and Improve

As part of our culture at Flagship we have a understand and improve model. This method of continuous improvement supports us to achieve one of our four values - 'Relentless about continuous improvement'.