Video: “Can we influence our customers’ financial decisions?"
We are excited to announce our next research project ‘Behaviour Change’, which will explore the psychology behind decision making – a first of its kind for Flagship Group. We will use this piece of work to help our customers with rent arrears, by doing so we can continue to provide homes for people in need.
We have just kicked off our work with a behavioural insight consultancy, Collaborative Change, to challenge our established ways of working, redesign our current processes and improve our communication with customers.
Molly, from our Communications Team, explains more in this video: